In this season of thankfulness and celebration, I thought I would share some good communication tools about relaying thanks and praise to those who have limited English skills. It is extremely important to have your facial expressions and body language match what you are trying to say. A simple “thank you” or “good job” is usually understood if the accompanying body language matches the sentiment. Giving praise without a smile on your face and direct eye contact can be confusing and often misunderstood.
The tone and volume of your voice can also communicate emotion and attitude to a limited English speaker. A pleasant tone can convey positive feelings and be engaging to the listener. Use normal volume and bear in mind that more volume does NOT mean more understanding and can often be misinterpreted as negative.
It is also important to watch the physical and facial reactions of the limited English speaker to check for understanding. If they did not fully understand your words, your facial expressions and body language may “speak” loud enough to help them grasp partial meaning.
Be aware that some other cultures have different standards regarding eye contact, personal space, handshakes, and body language. Please be sensitive to cultural and religious differences.
We all like to receive thanks and praise and feel appreciated by others regardless of what language we speak. Remember to SMILE when you commend and celebrate the accomplishments of others.
Dianne K. Smit 